In response to recent COVID-19 concerns, we are writing to assure our clients that we are taking recommended precautions.
We are currently open for business with normal operating hours amid the COVID-19 pandemic. As a hospital we already have strict disinfecting/cleaning protocols in place, but we have increased our efforts during this time. Keeping our clients, patients, and staff healthy is our top priority.
We are offering concierge service during this time- we are asking clients to remain in their vehicles, and we will greet you at the vehicle to retrieve your pet for treatment. We will keep in touch with you by phone for treatment plans, updates, questions, etc. We do ask if you are sick with possible COVID-19 symptoms, have been diagnosed with COVID-19, have been exposed to anyone with symptoms, or are under quarantine that you have someone else transport your pet if at all possible (or call the office to discuss options).
There is not evidence that pets can spread COVID-19 to people, or that they might be a source of infection. Please see this link for more information.
Veterinary Wellness Center of New Haven offers our Client Survey online so you can complete it in the convenience of your own home or office. Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and Veterinary Health Care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us.
You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this Client Survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. To launch the Client Survey, please click below.
Thank you for your time and effort. (Please Note: Your privacy is 100% assured.)